Chauffeur Safety Protocol

Our number one priority is always the safety and wellbeing of our passengers, chauffeurs and colleagues.

Our aim is to establish a safe and healthy environment for all employees, partners and customers.Every chauffeur must read, understand, and practise the H&S procedure. Key factors for reducing physical contact, meticulous sanitisation and managing the social distancing.

Take charge

It is vital that the chauffeur take charge of the journey from start to finish so that safety standards are maintained.

Risk assessment

Prior to every journey:

Are you safe?

Will you be able to keep the client safe?

Is your vehicle in good order?

Does the route, or any collection or destination addresses pose any threats?

Have you checked for delays, be it flights or on the roads?

If in doubt call the office

Double Clean

Use the following routine every day and between transfers:



Offer to sanitise clients’ luggage

Conduct a safe Journey



Social distancing

Both in and outside your vehicle, help the client maintain a 2 metre safe social distance from you, and others. Chauffeur & passenger will always be 2m apart, if not then should face away from one another when engaging in any conversation. We will remind passengers about the importance of social distancing. But ultimately, you are in charge. Own it. Take control and keep you and your passengers safe.

Don’t touch

Remote door opening by key/dash preferred. Do not let clients touch the door handles where possible. Do not ring the client’s doorbell etc. Reduce contact to a minimum.

Face coverings – for both you and your passengers

The latest scientific advice suggests that, although face coverings are unlikely to prevent an individual from getting the coronavirus, they can help prevent someone who is infected from infecting others.

You are required to wear a face covering when out of your vehicle and ideally whilst in your vehicle. If your vehicle has a sneeze guard fitted then not wearing a face covering is permitted but must be put on before leaving the vehicle.

You are required to offer passengers new face coverings.

Passengers should wear a facial covering for the duration of the journey including upon entry and exit of the vehicle.

Disabled people and those with breathing difficulties are exempt from wearing a face covering.


Gloves should be worn when outside the vehicle and if handling luggage. White cotton gloves can be worn but must be changed daily. Disposable gloves should only be used once per client. You do not need to wear gloves whilst driving but ensure your touch points are cleaned each time you enter your vehicle.

Additional passengers

We will notify you if more than one passenger is on the booking (e.g. additional people from the same household).

Full vehicle wash before any journey and check stock of the customer care bags

Wash your hands before every journey for the recommended 20 seconds

No hands shaking or physical contact

Offer the client hand sanitiser

Offer the client tissues

Offer to sanitise the client’s luggage

Use remote door and boot opening where possible

Always wear a face mask when outside the vehicle and preferable whilst in the vehicle

Maintain 2m distance at all times

Set air-conditioning to extract only

Open windows slightly

Reduce contact to minimum for you and the client

Sanitise all touch points before and after each journey

Step-by-step Procedure

Chauffeurs are required to follow the step by step process as detailed below:

Step 1 – How are you?

Prior to any journey please do a self-evaluation of your health.

Are you tired? Hot/cold?

Are you calm or anxious?

How is your overall physical and mental health?

Anything else?

Do you have any of the following symptoms. If in doubt, call the office.

Health Questions

What have been your travel movements over the last 2 weeks? (Maintain a list of clients you have been in contact with).

Are you experiencing any of the following?

High temperature, do you feel hot to touch on your chest or back,

chauffeurs DO need to take their temperature every day

Loss of taste or smell

New continuous cough, which means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough or your cough is worse than usual)

If you have any of the COVID-19 symptoms, stay at home and self-isolate for a minimum of 7 days. Obviously seek medical help if you feel you need it.

Step 2 – Wash hands

Thoroughly wash your hands with warm water and soap or hand sanitiser with an alcohol content of 60% or higher

Step 3 – Wash vehicle

After checking tyres, water etc wash your vehicle. Chamois finish to a shine. Ensure interiors are vacuumed. Ensure you have stock of customer care bags, sanitiser, hygiene spray, wipes, kitchen towel and air freshener.

Step 4 – Sanitise vehicle

Put on sterile gloves and a sterile mask. Take your sanitising spray and or spray with warm water and soap and proceed to sanitise your vehicle.

Focus on all ‘hot spots’, the vehicles’ touch points.

car keys

door handles (interior and exterior)

head rest

car seats and floor

the back of the car front seats

gear stick

central console

phone charging devices

window controls

steering wheel

Any child/infant seats if applicable

window controls

steering wheel

If the transfer is with children please make sure the correct child/infant seats  are also sanitised

Step 5 – Dispose of gloves carefully

Once you are satisfied you have thoroughly ‘double sanitised’ your vehicle please then dispose of your gloves (either by washing them or throwing them away if they are not reusable)

Step 6 – Arrival or Collection

Arriving at the pick-up location

Contact your passenger to advise them of your location and ask them to leave any luggage outside their entrance.

Sanitise your hands and put on fresh gloves

Put on your face covering

Before handling luggage sanitise the handles

Step 7 – Load luggage into vehicle

Open the boot of the vehicle with the remote control and place all luggage inside the vehicle. Close the vehicle using the remote control.

Step 8 –Passenger Embarking

Client enters vehicle

Chauffeur & passenger will always be 2m apart, if not then should face away from one another when engaging in any conversation

Open and close passenger doors for the passenger with remote control where possible

Have windows slightly open and set AirCon to extract

Step 10 – Offer personal items

Offer the client our car bag containing personal sanitiser, mask, tissues and hygienic cleaning wipe. Provide water.

Ask the client to wear the mask.

Step 11 – Arriving at your destination

Exit the vehicle and open the passenger doors for your passengers electronically Direct them to disembark kerb side, only when it is safe to do so

Ask if they wish to take their complimentary items with them

Offer to carry their luggage to the building entrance/hotel foyer, etc

Take your sanitising spray and clean the luggage or personal items before hand over

Step 12 – Vehicle check and rubbish disposal

Thoroughly check vehicle

Has client left anything behind?

Dispose of any used water bottles or tissues as well as your gloves, put them in a black refuge bag and dispose of the bag daily.

Do not leave items in the boot

Step 13 – Wash your hands

Thoroughly wash your hands with warm water and soap or hand sanitiser.

Step 14 – Sanitise vehicle again

Client Testimonials

I was super impressed with the level of customer care you have shown towards this pandemic. The car was spotless, driver professional and the personal care pack was a lovely. Thank you for giving me confidence to travel.


Contact us

Click on book a journey to see prices and book

Contact Info

Our Office

Royale Chauffeur Group 6 Fairway Industrial Estate
Golf Course Lane, Filton, Bristol, BS34 7QS


Open Office Hours

M-F: 8am - 6pm
S-S: 10am - 4pm


Get in Touch
0117 969 6688