Chauffeur Safety Protocol
Our number one priority is always the safety and wellbeing of our passengers, chauffeurs and colleagues.
Our aim is to establish a safe and healthy environment for all employees, partners and customers.Every chauffeur must read, understand, and practise the H&S procedure. Key factors for reducing physical contact, meticulous sanitisation and managing the social distancing.
It is vital that the chauffeur take charge of the journey from start to finish so that safety standards are maintained.
Prior to every journey:
Are you safe?
Will you be able to keep the client safe?
Is your vehicle in good order?
Does the route, or any collection or destination addresses pose any threats?
Have you checked for delays, be it flights or on the roads?
If in doubt call the office
Use the following routine every day and between transfers:
Offer to sanitise clients’ luggage
Conduct a safe Journey
Both in and outside your vehicle, help the client maintain a 2 metre safe social distance from you, and others. Chauffeur & passenger will always be 2m apart, if not then should face away from one another when engaging in any conversation. We will remind passengers about the importance of social distancing. But ultimately, you are in charge. Own it. Take control and keep you and your passengers safe.
Remote door opening by key/dash preferred. Do not let clients touch the door handles where possible. Do not ring the client’s doorbell etc. Reduce contact to a minimum.
Face coverings – for both you and your passengers
The latest scientific advice suggests that, although face coverings are unlikely to prevent an individual from getting the coronavirus, they can help prevent someone who is infected from infecting others.
• You are required to wear a face covering when out of your vehicle and ideally whilst in your vehicle. If your vehicle has a sneeze guard fitted then not wearing a face covering is permitted but must be put on before leaving the vehicle.
• You are required to offer passengers new face coverings.
• Passengers should wear a facial covering for the duration of the journey including upon entry and exit of the vehicle.
• Disabled people and those with breathing difficulties are exempt from wearing a face covering.
Gloves should be worn when outside the vehicle and if handling luggage. White cotton gloves can be worn but must be changed daily. Disposable gloves should only be used once per client. You do not need to wear gloves whilst driving but ensure your touch points are cleaned each time you enter your vehicle.
We will notify you if more than one passenger is on the booking (e.g. additional people from the same household).
Full vehicle wash before any journey and check stock of the customer care bags
Wash your hands before every journey for the recommended 20 seconds
No hands shaking or physical contact
Offer the client hand sanitiser
Offer the client tissues
Offer to sanitise the client’s luggage
Use remote door and boot opening where possible
Always wear a face mask when outside the vehicle and preferable whilst in the vehicle
Maintain 2m distance at all times
Set air-conditioning to extract only
Open windows slightly
Reduce contact to minimum for you and the client
Sanitise all touch points before and after each journey
Chauffeurs are required to follow the step by step process as detailed below:
Step 1 – How are you?
Prior to any journey please do a self-evaluation of your health.
Are you tired? Hot/cold?
Are you calm or anxious?
How is your overall physical and mental health?
Do you have any of the following symptoms. If in doubt, call the office.
What have been your travel movements over the last 2 weeks? (Maintain a list of clients you have been in contact with).
Are you experiencing any of the following?
High temperature, do you feel hot to touch on your chest or back,
chauffeurs DO need to take their temperature every day
Loss of taste or smell
New continuous cough, which means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough or your cough is worse than usual)
If you have any of the COVID-19 symptoms, stay at home and self-isolate for a minimum of 7 days. Obviously seek medical help if you feel you need it.
Step 2 – Wash hands
Thoroughly wash your hands with warm water and soap or hand sanitiser with an alcohol content of 60% or higher
Step 3 – Wash vehicle
After checking tyres, water etc wash your vehicle. Chamois finish to a shine. Ensure interiors are vacuumed. Ensure you have stock of customer care bags, sanitiser, hygiene spray, wipes, kitchen towel and air freshener.
Step 4 – Sanitise vehicle
Put on sterile gloves and a sterile mask. Take your sanitising spray and or spray with warm water and soap and proceed to sanitise your vehicle.
Focus on all ‘hot spots’, the vehicles’ touch points.
door handles (interior and exterior)
car seats and floor
the back of the car front seats
phone charging devices
Any child/infant seats if applicable
If the transfer is with children please make sure the correct child/infant seats are also sanitised
Step 5 – Dispose of gloves carefully
Once you are satisfied you have thoroughly ‘double sanitised’ your vehicle please then dispose of your gloves (either by washing them or throwing them away if they are not reusable)
Step 6 – Arrival or Collection
Arriving at the pick-up location
Contact your passenger to advise them of your location and ask them to leave any luggage outside their entrance.
Sanitise your hands and put on fresh gloves
Put on your face covering
Before handling luggage sanitise the handles
Step 7 – Load luggage into vehicle
Open the boot of the vehicle with the remote control and place all luggage inside the vehicle. Close the vehicle using the remote control.
Step 8 –Passenger Embarking
Client enters vehicle
Chauffeur & passenger will always be 2m apart, if not then should face away from one another when engaging in any conversation
Open and close passenger doors for the passenger with remote control where possible
Have windows slightly open and set AirCon to extract
Step 10 – Offer personal items
Offer the client our car bag containing personal sanitiser, mask, tissues and hygienic cleaning wipe. Provide water.
Ask the client to wear the mask.
Step 11 – Arriving at your destination
Exit the vehicle and open the passenger doors for your passengers electronically Direct them to disembark kerb side, only when it is safe to do so
Ask if they wish to take their complimentary items with them
Offer to carry their luggage to the building entrance/hotel foyer, etc
Take your sanitising spray and clean the luggage or personal items before hand over
Step 12 – Vehicle check and rubbish disposal
Thoroughly check vehicle
Has client left anything behind?
Dispose of any used water bottles or tissues as well as your gloves, put them in a black refuge bag and dispose of the bag daily.
Do not leave items in the boot
Step 13 – Wash your hands
Thoroughly wash your hands with warm water and soap or hand sanitiser.
Step 14 – Sanitise vehicle again
I was super impressed with the level of customer care you have shown towards this pandemic. The car was spotless, driver professional and the personal care pack was a lovely. Thank you for giving me confidence to travel.
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Royale Chauffeur Group 6 Fairway Industrial Estate
Golf Course Lane, Filton, Bristol, BS34 7QS
Open Office Hours
M-F: 8am - 6pm
S-S: 10am - 4pm
Get in Touch
0117 969 6688