Our Office Team
We take care of everything so you don’t have to…
We believe that information and communication or key factors in enabling us to provide the best service possible. So, from the moment we receive your email or phone call we will check all the details and confirm your requirements as well as advising if we think that changes should be made, perhaps to a pickup time for instance. Further communications will advise the drivers details prior to the job commencing and clearly any ‘on route’ changes will be immediately relayed to both the booker and the traveller.
Booking is simple using our online booking system. From the moment your booking is received there follows a series of confirmations with any changes made updated immediately.
We follow live travel updates, checking on flight or train information, to ensure we are ready to adapt to changing times and circumstances. All our vehicles are fitted with trackers so that we can see exactly where they are at any one time. Our drivers will constantly monitor traffic news and where possible change route to ensure we arrive on time.
We are available 24/7 with all calls made to the office number out of hours being diverted to one of our dedicated operations team. This enables us to react to any last minute changes or emergency requirements.
Our sophisticated operations software allows us to produce detailed reporting which is ideal if you want to track your executive transport spending. Also, if required, we can automatically allocate car sharing options providing real savings for our clients.
Finally, we offer a number of payment options. Account customers can pay monthly or we accept all major credit cards with payments completed via a secure WorldPay link.
With the amount of executives that I arrange business travel for, I rely on Royale Chauffeurs to make my job as stress free as possible. As a busy PA it is important to have excellent communication with my suppliers and trust they will carry out my bookings efficiently. I love being able to make, and change booking directly and see the progress of the transfers as they happen.
Quick line to thank you for looking after all the guys coming in from the the US. The bookings report was very useful in checking we had everything covered and thanks for responding to the changes so quickly. I will let you know when the next one is arranged for.
Hi team, I love your new booking system! From the immediate confirmations, ease of updating information to receiving the drivers details. Good feedback from the clients too – getting notified who their driver is and when he has arrived plus where he is waiting for them.